Return Policy

Return Policy - Ecuador

 

Since your items are print-on-demand, meaning they are custom-made specifically for each order, we generally do not accept returns or exchanges unless there's a defect with the product or an error on our part.

Please review your order carefully before completing your purchase.

 

Accepted Reasons for Return/Exchange:

 

  • Defective Product: If the product you receive is damaged, torn, has a significant print error, or is otherwise unusable.

  • Incorrect Item Received: If you received an item that is different from what you ordered (e.g., wrong size, color, or design).

 

Conditions for Return/Exchange:

 

  • Contact Us First: You must contact our customer service team within 14 days of receiving your order to report the issue. Please provide your order number and clear photos of the defect or incorrect item.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

  • Unused and Unwashed: Items must be unworn, unwashed, and in their original condition with any tags attached (if applicable).

  • Original Packaging: Please return items in their original packaging, if possible.

 

Process for Returns/Exchanges:

 

  1. Contact Us: Email us at [Your Customer Service Email Address] or call us at [Your Customer Service Phone Number] with your order number, a description of the issue, and photographic evidence of the defect or error.

  2. Assessment: Our team will review your claim and may ask for additional information.

  3. Resolution: If your claim is approved, we will provide instructions for returning the item (if necessary) and offer a replacement or a refund.

    • Replacements: If a replacement is issued, we will cover the shipping costs for the new item.

    • Refunds: Refunds will be processed to your original method of payment within 14 business days after the returned item is received and inspected (if applicable). Shipping costs are non-refundable unless the return is due to our error.

 

Items Not Eligible for Return/Exchange:

 

  • Items that have been worn, washed, or altered.

  • Items damaged due to misuse, neglect, or normal wear and tear.

  • Orders where the wrong size or design was chosen by the customer.

  • Minor variations in color or placement due to the nature of print-on-demand.

We aim for your complete satisfaction. If you have any questions or concerns about your order, please don't hesitate to reach out to us!